Bell Springs Winery & Brewery Policies

Bell Springs Winery & Brewery (“Bell Springs,” “we,” “our,” or “us”) respects your privacy, values your trust, and is committed to ensuring transparency regarding how we conduct business, communicate, and provide services. By visiting our website, joining a membership, attending our venues, or purchasing our products, you agree to the policies outlined below.

1. Privacy Policy

Information We Collect

We may collect:

Personal information such as name, email, phone, billing address, and shipping address
Payment information processed through secure third-party providers (we do not store card details on our servers)
Account and membership information for wine club or subscription club participation
Preferences and order history related to purchases, tastings, and events
Technical data such as IP address, cookies, browser type, and device identifiers

How We Use Your Information

To process transactions and fulfill orders
To manage memberships and reservations
To provide customer service and respond to inquiries
To deliver promotions, updates, and event invitations (with consent where required)
To analyze website traffic and improve our services
To comply with legal and regulatory obligations

Sharing Your Information

We do not sell your data
We may share information with technology partners (payment processors, reservation platforms, email/SMS providers, and shipping carriers) strictly for business operations
We may disclose information to comply with legal requests, enforce our terms, or protect the safety of our guests and staff

Cookies and Tracking

Our website uses cookies and similar tracking tools for:

Functionality such as keeping carts active and saving preferences
Analytics to understand usage patterns
Personalization to improve guest experience

Your Rights and Choices

Email: unsubscribe at any time via the link in each email
SMS: reply STOP to opt out
Access/Correction: Request access or changes to your data by contacting us
Do Not Track: our systems may not respond to browser “Do Not Track” signals

2. Shipping Policy

General Information

Bell Springs primarily ships wine and, in some cases, beer, in compliance with state and federal laws.

Service Area

Within Texas: direct shipments under our license
Outside Texas: limited to states where permitted via licensed third-party compliance partners

Carriers

UPS and FedEx are used for alcohol shipments. USPS may be used for non-alcohol shipments.

Adult Signature Requirement

Alcohol deliveries require a recipient aged 21 or older with a valid photo ID
Carriers will not deliver without a signature. Failed delivery attempts may result in rescheduling fees

Processing and Shipping Times

Orders are processed within 48 hours
Shipments may be delayed to avoid weekend or extreme-temperature transit
Customers will be notified of weather holds when applicable

Shipping Costs

Standard rates apply at checkout
Free shipping may apply for 12 or more bottles or during special promotions

Returns and Replacements

We accept returns for incorrect or damaged shipments
Wine affected by heat damage or cork taint will be replaced
Non-defective returns are generally not accepted

3. Events and Private Rentals

We offer hourly rental options for indoor and outdoor spaces, as well as full property buyouts. Events may include corporate gatherings, rehearsal dinners, anniversaries, birthdays, wedding welcome receptions, and more.

Outside catering is not permitted. All food and beverage service must be provided through Bell Springs Winery & Brewery.

Deposits may be required to secure private rentals. Cancellation policies vary by event type and will be outlined in your event contract.

4. Accessibility

Bell Springs Winery & Brewery is committed to making our property and services accessible to all guests.

Physical Accessibility

Our tasting rooms, patios, and restrooms are ADA accessible
Some historic buildings and portions of the property may have limited accessibility due to terrain or construction
Wheelchair access is available to most primary service areas

Accommodations

Service animals are welcome as required by law
Staff are trained to assist guests with mobility, hearing, or vision impairments when requested

Website Accessibility

We strive to ensure our website is usable by individuals with disabilities, including through alt-text for images and compatibility with screen readers
Guests who encounter accessibility issues are encouraged to contact us for assistance

Contact for Accessibility

If you have accessibility questions before your visit, please contact us using our Contact form or call 512-643-7398. We will make every effort to accommodate your needs.

5. Communications

We may contact you via email, phone, voicemail, or SMS with transactional and promotional communications.

Consent and Opt-Out

Email: All promotional and member emails include an unsubscribe option
SMS: Requires explicit opt-in and may be unsubscribed by replying STOP

Data Use

We only share communication data (email, phone numbers) with technology partners used to deliver our messages.

6. Terms of Use

Age Restrictions

Alcohol may only be purchased or consumed by guests aged 21 or older
Valid ID is required at purchase, pickup, and delivery

Outside Food and Beverage

Outside food and drink are not permitted. Exceptions may be approved in writing ahead of time.

Property Rules

Guests must comply with all rules, including supervision of children, control of pets, and respectful behavior toward staff and other guests.

Liability

Bell Springs is not responsible for lost, stolen, or damaged personal items. Guests assume all risk when consuming alcohol.

Policy Updates

We reserve the right to update these policies at any time. Changes will be posted on this page with the updated effective date.

7. Governing Law and Dispute Resolution

These policies and any disputes arising under them are governed by the laws of the State of Texas, without regard to its conflict of law principles.

By using our services, you agree that any dispute, claim, or controversy arising from or relating to these policies, your use of our website, or your participation in our events and services shall first be attempted to be resolved through good faith negotiation. If resolution cannot be achieved informally, disputes shall be submitted to binding arbitration in Hays County, Texas, under the rules of the American Arbitration Association.

By agreeing to these terms, you waive the right to a jury trial or to participate in a class action.

8. Contact Us

For questions or requests regarding these policies, please contact us:

Bell Springs Winery & Brewery
3700 Bell Springs Rd., Dripping Springs, TX 78620
Submit Form
Phone: 512-643-7398

This policy covers all our said brands, including Bell Springs Winery, Bell Springs Brewing Co., and Sidecar Tasting Room.